We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer FREE SHIPPING on orders above 50USD! For most orders, please allow up to 14-16 days for delivery. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases, orders arrive well before the maximum time frame.
Please note that occasional delays may occur due to factors beyond our control, such as customs processing, carrier delays, weather conditions, or high order volumes.
If you have any questions, issues, or need assistance with tracking your order please use the Contact Us link on the top of this page. Alternatively, you can also email us at petnex1@gmail.com. We will respond within 24 hours to your email.